Meridian Dental Group
An AI receptionist plus automated intake captured after-hours patients and gave the front desk its time back.
The challenge
Meridian was losing new patients to voicemail after hours and burning staff time on manual scheduling, reminders, and insurance intake. Every missed call was a missed high-value patient.
What we did
- Deployed an AI chat + voice assistant to answer and book 24/7
- Automated new-patient intake, forms, and insurance capture
- Connected the AI to their practice management system
- Added automated reminders and no-show recovery
“It’s like we hired three receptionists who never sleep. New patients book themselves at 11pm and our team finally has breathing room.”
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