Lumen Goods
An AI concierge and automated recovery flows turned support from a cost center into a revenue driver.
The challenge
Support tickets outpaced the team, response times slipped, and most shoppers abandoned carts and never returned — leaving revenue and lifetime value on the table.
What we did
- Deployed an AI concierge to answer, track orders, and upsell 24/7
- Automated personalized cart and browse-abandonment recovery
- Rebuilt key storefront pages for speed and conversion
- Added win-back flows for lapsed customers
“Our “support” now sells while it helps. It answers instantly, recovers carts we used to lose, and never sleeps.”
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